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Prescription Items:

1Family 1Health Pharmacy is unable to take returns or offer refunds on prescription products due to state and federal laws prohibiting pharmacies, including those providing home delivery, to resell prescription products, even if unopened.

Over The Counter Products:

Certain unopened OTC products may be returned to 1Family 1Health Pharmacy for credit if they are not temperature sensitive and are returned within 30 days of the original sale. All returns must be pre-approved by 1Family 1Health Pharmacy before return authorization and credit can be issued.

Pet Nutrition:

Therapeutic and Wellness Diets: If you are not completely satisfied with a purchase due to quality, consistency or palatability please Contact Us, to facilitate a credit.


Refunds for non-prescription items are generally processed within 24-48 hours of request. It generally takes 3-5 business days for funds to be credited to your account, though the exact amount of time is determined by your financial institution.

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